Skip to content

Why Now Is the Time to Review Service Charges, Retender Contracts and Revisit Your PPMs (Planned Preventative Maintenance).

As we move through the second half of the year, it might feel like there is plenty of time before 1st January budgets need to be finalised. However, for property owners, asset managers and occupiers, the reality is that budget preparation for the next financial year should already be firmly on the agenda.

commercial office lobby

With the RICS Professional Standard: Service Charges in Commercial Property placing mandatory obligations on RICS-regulated firms, there has never been a more important time to take a proactive approach to service charge budgeting, contract procurement and long-term maintenance planning. The days of simply rolling forward last year’s budget are rapidly disappearing.

A well-prepared budget, supported by accurate PPM data, helps demonstrate that anticipated costs have been properly considered and planned for, reducing the likelihood of significant variances, unexpected expenditure and service charge disputes.

Now is the time to:

  • Review current expenditure and identify areas where costs can be managed more effectively.
  • Retender key contracts to ensure services remain competitive and deliver value for money.
  • Assess supplier performance and service quality.
  • Scrutinise planned preventative maintenance (PPM) schedules and asset management plans.
  • Identify upcoming lifecycle and maintenance requirements before they become reactive costs.
  • Obtain budget quotations in advance to improve forecasting accuracy.
  • Ensure all anticipated expenditure has been accounted for and appropriately budgeted.

By carrying out these exercises early, property managers can avoid rushed budgeting decisions and significantly reduce the likelihood of unexpected costs arising during the year.

Why the New RICS Service Charge Requirements Make Early Planning Even More Important

With the RICS Professional Standard: Service Charges in Commercial Property now setting mandatory requirements for RICS-regulated firms, service charge budgeting is no longer simply a case of reviewing last year’s figures and applying an inflationary increase.

The standard places a greater emphasis on:

  • Transparency and accountability in service charge management.
  • Accurate budgeting and forecasting.
  • Provision of meaningful cost information to occupiers.
  • Ensuring costs are reasonably and properly incurred.
  • Procurement of services that provide demonstrable value for money.
  • Effective communication between landlords, managing agents and occupiers.
  • Long-term planning for maintenance, repairs and asset replacement.

As a result, property managers must take a far more proactive approach when preparing annual budgets. Reviewing contracts, retendering services, scrutinising expenditure and maintaining robust Planned Preventative Maintenance (PPM) programmes are no longer simply best practice; they are key components of delivering service charge management in line with RICS expectations. For many properties, the greatest budgeting risk is not day-to-day expenditure but unplanned maintenance and lifecycle costs. A well-maintained and regularly reviewed PPM helps ensure these future liabilities are identified early and appropriately budgeted for, reducing the likelihood of significant service charge variances and unexpected expenditure demands.

A well-prepared budget supported by accurate PPM data helps demonstrate that anticipated costs have been appropriately considered and planned for, reducing the likelihood of significant variances, unexpected expenditure and disputes with occupiers throughout the year.

This is where engaging with your assets early becomes invaluable. Understanding what works are likely to be required over the next 12, 24 or even 36 months allows costs to be forecast accurately and communicated transparently to occupiers, creating greater certainty for everyone involved.

The Importance of Reviewing Your PPMs

One area that is often overlooked is the review of Planned Preventative Maintenance (PPM) schedules.

PPMs are designed to keep building assets operating efficiently, comply with statutory obligations and reduce the risk of costly reactive repairs. However, PPM programmes should not simply be rolled forward year after year without scrutiny.

A detailed review can help identify:

  • Assets nearing the end of their lifecycle.
  • Significant maintenance works required in the forthcoming year.
  • Statutory compliance obligations.
  • Opportunities to phase expenditure effectively.
  • Potential cost savings through proactive planning.

Obtaining quotations and budget costs early enables a far more accurate service charge budget and reduces the risk of significant balancing charges or unexpected requests for additional contributions during the year.

Importantly, a PPM is only as effective as the information underpinning it. At GFW, our in-house Building Surveying team can undertake comprehensive Planned Preventative Maintenance surveys, providing clients with a clear understanding of future maintenance liabilities, asset lifecycles and anticipated capital expenditure requirements. By integrating building surveying expertise with property management, we can help landlords build realistic, evidence-based budgets and avoid unforeseen expenditure further down the line.

Protecting Both Landlords and Occupiers

A robust and transparent budget benefits everyone involved.

For landlords, it provides confidence that sufficient funds have been allocated to maintain and manage the asset effectively while protecting long-term value.

For occupiers, it provides visibility of anticipated costs, allowing businesses to budget appropriately and reducing the risk of unwelcome financial surprises. It also provides reassurance that costs are being incurred in accordance with lease provisions and that services are being procured and delivered in a transparent and value-driven manner.

Ultimately, good property management is about creating certainty wherever possible. Proactive planning, combined with accurate forecasting, helps build stronger landlord and tenant relationships while promoting compliance with the latest industry standards.

Proactive Property Management Is Key

The best property management teams don’t simply react to issues as they arise. They actively plan ahead, challenge expenditure, review contracts and continuously assess whether a building is being operated in the most effective way possible.

With increasing scrutiny around service charge administration and compliance, many landlords are now recognising the value of independent reviews and strategic asset management advice.

How GFW Can Help

At GFW LLP, we offer a truly integrated property service, combining Property Management, Building Surveying and Service Charge expertise under one roof. This allows us to support landlords, investors and occupiers with everything from day-to-day management through to long-term asset planning and maintenance strategies.

Whether you are:

  • Looking for a new managing agent to take over and proactively manage your property or portfolio.
  • Seeking support with service charge budgeting and compliance with the latest RICS requirements.
  • Looking to retender contracts and ensure best value from your service providers.
  • Reviewing maintenance strategies and Planned Preventative Maintenance (PPM) programmes.
  • Requiring a comprehensive PPM survey from our in-house Building Surveying team to identify future maintenance and capital expenditure requirements.
  • An occupier seeking an independent review or audit of service charge expenditure to ensure costs are recoverable under the lease and represent value for money.
  • Concerned that charges may fall outside the provisions of your lease.
  • Seeking reassurance that service charge costs have been correctly allocated and recovered in accordance with lease provisions and the RICS Professional Standard.
  • Looking to benchmark service charge expenditure and identify potential savings.

Our experienced team can provide practical, commercial advice to ensure your property is managed efficiently, compliantly and transparently, while helping both landlords and occupiers avoid unnecessary costs and unexpected financial surprises.

As January budgets draw ever closer, now is the time to start asking the right questions. The more preparation undertaken today, the fewer surprises there will be tomorrow.

Property Management – GFW

Share

Latest News


The latest news from GFW.